Privacy Policy
Last Updated: January 2026
This Privacy Policy describes how FixAudio.io ("we," "us," or "our") collects, uses, and protects your personal information when you use our audio processing service ("Service").
By using the Service, you consent to the practices described in this Privacy Policy.
1. Data Controller
FixAudio.io is the data controller responsible for your personal data.
Contact: [email protected]
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address (required for account creation and communication)
- Name (if provided)
- Profile information from your authentication provider (Clerk)
2.2 Payment Information
When you make a purchase, payment information is processed by our payment processor, Stripe. We do not store your full credit card details. We receive:
- Confirmation of payment
- Transaction history
- Billing address (if provided to Stripe)
2.3 Usage Information
When you use the Service, we collect:
- Files you upload (temporarily, see Retention section)
- Processing job history (file duration, credits used, timestamps)
- Feature usage and interactions
- Error logs for troubleshooting
2.4 Technical Information
We automatically collect:
- IP address
- Browser type and version
- Device information
- Referring website
- Pages visited and time spent
2.5 Cookies
We use cookies for:
- Essential cookies: Required for authentication and core functionality
- Analytics cookies: Help us understand how you use the Service (Google Analytics)
See our Cookie Policy section below for more details.
3. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process payments and manage subscriptions | Contract performance |
| Send transactional emails (confirmations, receipts) | Contract performance |
| Send promotional communications (opt-in only) | Consent |
| Improve the Service and fix issues | Legitimate interest |
| Prevent fraud and abuse | Legitimate interest |
| Comply with legal obligations | Legal obligation |
4. Data Retention
We retain your data according to the following schedule:
| Data Type | Retention Period |
|---|---|
| Uploaded files | ~24 hours after upload |
| Processed files (Preview) | ~15 minutes after processing |
| Processed files (Production) | ~24 hours after processing |
| Account information | Until account deletion |
| Processing history | Until account deletion |
| Payment records | 7 years (anonymized, for tax/legal compliance) |
| Server logs | 90 days |
4.1 Account Deletion
When you delete your account:
- Personal data (email, name, processing history) is deleted immediately
- Payment records are anonymized but retained for 7 years to comply with tax and accounting laws
- Anonymized usage statistics may be retained for business analytics
5. Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose | Data Shared | Privacy Policy |
|---|---|---|---|
| Clerk | Authentication | Email, profile | clerk.com/privacy |
| Stripe | Payments | Payment details, email | stripe.com/privacy |
| Google Analytics | Analytics | Usage data, IP (anonymized) | policies.google.com |
We only share data necessary for these services to function. We do not sell your personal information.
6. International Data Transfers
Some of our service providers (Clerk, Stripe, Google) are based in the United States. When your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place:
- EU-US Data Privacy Framework (for certified US companies)
- Standard Contractual Clauses (where applicable)
7. Your Rights (GDPR)
If you are in the European Union, you have the following rights:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Rectification | Correct inaccurate or incomplete data |
| Erasure | Request deletion of your data ("right to be forgotten") |
| Restriction | Limit how we process your data |
| Portability | Receive your data in a machine-readable format |
| Objection | Object to processing based on legitimate interest |
| Withdraw Consent | Withdraw consent at any time (for consent-based processing) |
7.1 How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7.2 Complaints
If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.
8. Cookie Policy
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.
8.2 Cookies We Use
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential | Authentication, security, core functionality | No |
| Analytics | Understanding usage patterns (Google Analytics) | Yes |
8.3 Managing Cookies
You can control cookies through:
- Our cookie consent banner (shown on first visit)
- Your browser settings
- Opting out of Google Analytics: tools.google.com/dlpage/gaoptout
Disabling essential cookies may prevent the Service from functioning properly.
9. Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected data from a child under 16, we will delete it promptly.
10. Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (HTTPS/TLS)
- Encrypted storage for sensitive data
- Access controls limiting who can view your data
- Regular security reviews
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:
- Email (if you have an account)
- Posting a notice on the Service
Your continued use of the Service after such notice constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights:
Email: [email protected]
We aim to respond to all inquiries within 30 days.
By using FixAudio.io, you acknowledge that you have read and understood this Privacy Policy.